{"product_id":"hp-5-year-active-care-next-business-day-onsite-desktop-hardware-support-for-hp-desktop-400-prodesk-proone-desktop-virtual-item-sn-required","title":"HP 5 year Active Care Next Business Day Onsite Desktop Hardware Support for HP Desktop 400 ProDesk\/ProOne Desktop virtual item SN required","description":"HP 5 year Active Care Next Business Day Onsite Desktop Hardware Support for HP Desktop 400 ProDesk\/ProOne Desktop virtual item SN required\r\n\r\nOverview\r\nHP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.\r\n\r\nFeatures\r\nHP TechPulse predictive and proactive alerts and notifications\r\n\r\nHardware health monitoring, provides updated fast health checks on devices in your fleet\r\n\r\nHardware device information – including BIOS and firmware updates\r\n\r\nAuto-ticketing – for hard disk drives \u0026amp; batteries needing replacement\r\n\r\nRemote problem diagnosis and support\r\n\r\nNext business day onsite hardware support [1]\r\n\r\nReplacement parts and materials\r\n\r\nFirmware updates for selected products\r\n\r\nBenefits\r\nFast response times\r\nOptimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.\r\n\r\nQuick resolutions\r\nHelp reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.\r\n\r\nHigh device uptime\r\nGet fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.\r\n\r\nSupport type\r\nActive Care\r\nDuration\r\n5 years\r\nResponse time\r\nNext business day response\r\nCoverage window\r\nStandard workdays - 9 hours\r\nPlace of service\r\nRemote and Onsite\r\nService method\r\nOnsite and Predictive Support\r\nWarranty coverage\r\nIn warranty\r\nCare Pack type\r\nElectronic\r\nCountries\/Regions Available\r\nAustralia","brand":"HP","offers":[{"title":"Default Title","offer_id":53018467303740,"sku":"OSHP-U18HRE","price":205.99,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0951\/9769\/2220\/files\/OSHP-U18HRE_c301aaa7-133c-4da7-96e2-cda2ab042464.jpg?v=1782358478","url":"https:\/\/electraden.com\/products\/hp-5-year-active-care-next-business-day-onsite-desktop-hardware-support-for-hp-desktop-400-prodesk-proone-desktop-virtual-item-sn-required","provider":"ElectraDen","version":"1.0","type":"link"}